1. Overview
Anderson's Mechanical Services L.L.C. ("Anderson's Mechanical," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share when scheduling residential HVAC, gas fireplace, air duct cleaning, dryer vent cleaning, or appliance repair services across the Twin Cities North Metro.
2. Information We Collect
When you contact our office, request an estimate, or book an appointment online, we may collect:
- Contact & Property Details: Your name, service address, billing address, phone number, and email address.
- Service & Equipment Information: Appliance or HVAC brand/model numbers, service history, diagnostic notes, photos of equipment serviced at your home, and appointment preferences.
- Payment & Invoicing Data: Invoices and payment confirmations processed securely through PCI-compliant payment processors (such as Housecall Pro or financing partners when requested). We do not store full credit card numbers on this website.
- Website Usage Data: Standard browser, device, and page-visit analytics used to keep our website fast, mobile-friendly, and reliable.
3. How We Use Your Information
We use your information strictly to deliver and support the services you request, including:
- Scheduling appointments, dispatching technicians, and sending arrival ("on the way") notifications.
- Providing written estimates, diagnostic findings, invoices, receipts, and warranty documentation.
- Sending optional seasonal maintenance reminders (such as fall furnace or gas fireplace tune-up alerts) only when you have opted in to receive them.
- Responding to customer support inquiries and maintaining accurate mechanical service records for your property.
4. SMS / Mobile Messaging Privacy & Non-Sharing Commitment
Text messaging originator opt-in data and consent will not be shared with any third parties, except for authorized telecommunications and scheduling service providers (such as Housecall Pro) solely as needed to deliver appointment and customer-care messages on our behalf. For full messaging details, please review our SMS Opt-In Policy and Terms & Conditions.
5. Third-Party Service Tools
To make scheduling and service seamless, we use trusted operational platforms—including Housecall Pro for online booking, technician dispatch, and invoicing. Information entered on our online booking portal is governed by strict security safeguards and used solely to fulfill your service request.
6. Your Choices, Opt-Out Rights & Data Requests
- Text Messages: Reply STOP to any SMS message at any time to opt out of text communications, or reply HELP for assistance.
- Email Communications: Click the unsubscribe link in any promotional email or contact our office directly.
- Update or Delete Contact Info: Call us at (651) 784-2150 or email john@andersonsmechanical.com to review, update, or request removal of your contact preferences.
7. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Anderson's Mechanical Services L.L.C.
Mailing & Business Address: 10611 Baltimore St NE #100, Blaine, MN 55449
Serving Ham Lake, Andover, Blaine & the Twin Cities North Metro, Minnesota
Phone: (651) 784-2150
Email: john@andersonsmechanical.com