Pilot Won't Stay Lit
Accurate millivolt testing and replacement for weak thermocouples, worn thermopiles, clogged pilot orifices, and faulty electronic IPI spark modules.
Book Pilot Repair →★★★★★ Rated 4.8 Stars (1,270 Google Reviews) • Family-Owned Since 1991
Expert Gas Fireplace Repair, Cleaning & Tune-Ups in Ham Lake, Andover & Blaine
Pilot won't stay lit? Cloudy white film on the glass? Wall switch or remote not responding? Our friendly local technicians restore safe, crystal-clear warmth with upfront pricing and zero high-pressure sales.
- ✓ Pilot & Thermopile Repair
- ✓ Cloudy Glass Polishing
- ✓ Wall Switches & Remotes
- ✓ Gas & Carbon Monoxide Check
All Major Direct-Vent & Insert Brands Serviced
Common Gas Fireplace Issues We Solve Every Day
Whether your fireplace hasn't been turned on in three winters or shut down mid-evening, we carry the diagnostic meters and parts to get it burning cleanly.
Cloudy Glass Cleaning
Safe removal of baked-on white mineral haze and carbon soot using non-abrasive ceramic glass conditioner—plus full gasket seal inspection.
Restore Clear Glass →Annual Safety Tune-Up
Complete firebox vacuuming, burner port brushing, log & glowing ember refresh, draft verification, and digital gas leak & CO safety testing.
Schedule Tune-Up →Switches & Remotes
Fast fixes for unresponsive wall switches (when the pilot is lit but burners won't fire), dead remote receivers, corroded wiring, and noisy blower fans.
Fix Controls & Fans →Valves & Burner Flame
Replacing sticking gas control valves, adjusting air shutters to eliminate black soot, and restoring lazy or uneven flames to a warm, natural glow.
Inspect Gas Valve →
Transparent, Thorough Workmanship
What Happens During an Anderson's Gas Fireplace Clean & Check
We don't rush in for 10 minutes just to pitch you a brand-new insert. Our technicians walk you through every step, protect your hearth and flooring, and show you the before-and-after difference.
- 1. Safe Glass Removal & Ceramic Conditioning: We carefully unlatch the sealed glass assembly, inspect the perimeter rope gasket for air leaks, and polish off stubborn white sulfur/mineral deposits.
- 2. Firebox, Burner & Pilot Deep Clean: We vacuum out dust, pet hair, and spiders that clog burner air shutters, brush the pilot assembly, and verify exact log placement to prevent impingement soot.
- 3. Millivolt, Gas Valve & Ignition Diagnostics: We meter thermopile/thermocouple output under load, check manifold gas pressure, and test wall switches, thermostats, and blower motors.
- 4. Glowing Ember Touch-Up & Safety Verification: After reassembly, we test every fitting with an electronic combustible gas detector and verify zero carbon monoxide spillage into your living room.
Real Verified Customer Feedback
Verified Gas Fireplace Customer Reviews
★★★★★ ✓
“Aaron did an excellent job cleaning and servicing our two gas fire places. He was very professional, efficient, and friendly. He explained about log placement in both fire places and rearranged some logs for better flames and less soot. Both of our fire places look great and produce good looking flames. It was reasonably priced and they gave me a 10% veterans discount. Very satisfied.”
★★★★★ ✓
“Brenden the tech was very knowledgeable and easy going discussing the non-issue of our gas fireplace. Cleaned and inspected. Top notch service.”
★★★★★ ✓
“Aaron was easy to work with. He identified the problem with our fireplace, explained it to me and fixed it. The fee was reasonable.”
★★★★★ ✓
“On time, professional, good communication and it nice to have a working fireplace again! Thank you!”
★★★★★ ✓
“Gas fireplaces cleaned and repaired”
★★★★★ ✓
“Great and efficient service. No mess left behind. Will use them again.”
Homeowner Questions Answered
Gas Fireplace Repair & Maintenance FAQs
Why is my pilot light lit, but the main fireplace burner won't turn on with the wall switch?
In most millivolt gas fireplaces, a weak thermopile (which generates the tiny electrical current needed to open the main gas valve) or high resistance in the low-voltage wall switch prevents the burner from firing even when the pilot flame looks fine. We test the exact millivolt drop and replace only the worn part.
Can I clean the white cloudy haze off my gas fireplace glass with regular glass cleaner?
Never use ammonia-based household glass cleaners (like Windex) on gas fireplace doors—ammonia permanently etches high-temperature ceramic glass when heated and can damage door gaskets. We use specialized ceramic-glass cream polish once the unit is cool to safely restore crystal-clear visibility.
How often should a gas fireplace be serviced in Minnesota?
Manufacturers and safety agencies recommend an annual inspection and cleaning once a year—ideally in fall or early winter—to clear dust, pet dander, and spiderwebs from burner air shutters, verify gasket integrity, and test for carbon monoxide or gas leaks.
Which brands and communities do you service?
We service Heat & Glo, Heatilator, Majestic, Regency, Napoleon, Kozy Heat, Mendota, Monessen, and most major gas fireplaces and inserts across Ham Lake, Andover, Blaine, Coon Rapids, Lino Lakes, East Bethel, Oak Grove, Ramsey, Fridley, Shoreview, and surrounding North Metro towns.
Get Your Gas Fireplace Ready for Winter Today
Friendly office scheduling with Kim & Anna • Online 24/7 booking • Upfront pricing.